The Changing Rules at the Financial Ombudsman Service

If you are pursuing a complaint against a financial firm, the rules are changing.
The key message is simple:
Start early. Document everything. Build a clear timeline.
Citizen investigators can make a huge difference by organising evidence and understanding how complaint systems work.
The goal of Get SAFE is to help people regain clarity and confidence when navigating these processes.
You are not alone in this journey.
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